TERMS & CONDITIONS
The company has come a long way — from a small yet highly ambitious team to a global leader in the supply of furniture, lighting, sanitary ware, and finishing materials from China.
Our success is built on the dedication of our team, a constant pursuit of quality and innovation, and strong long-term partnerships developed over the years.
We operate based on the principles of reliability, responsibility, and high service standards, earning the trust and respect of clients worldwide.
Our success is built on the dedication of our team, a constant pursuit of quality and innovation, and strong long-term partnerships developed over the years.
We operate based on the principles of reliability, responsibility, and high service standards, earning the trust and respect of clients worldwide.
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Delivery
We manage the complete furniture delivery process from China—from quality inspection and order consolidation to loading, shipment, and full support at every stage. -
Customs Clearance
We provide full customs support, including documentation, process control, and secure border clearance. -
Guarantees
We offer transparent timelines, clearly defined quality standards, and full support until the goods are received. -
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Quality Control
Quality control is one of the key stages of our work. We carefully inspect every item, as returning goods to China under international regulations is a lengthy and costly process. Once a product leaves a factory warehouse, Chinese manufacturers consider it accepted—therefore, full responsibility for inspection lies with us, and we take it entirely upon ourselves.
We guarantee that all items fully match the order specifications and take responsibility for the absence of visible defects at the moment of container loading.
How the Inspection Is Conducted
Once the factory confirms that the order is ready, our quality specialists visit the production site or receive the goods at the warehouse. We check:
Our Approach
We work exclusively with trusted factories and continuously develop our own internal supplier rating system. This allows us to select the most reliable partners and consistently maintain high quality standards.
Any issues related to defects are always resolved in favor of the client. Our goal is to eliminate all risks associated with ordering furniture from China, ensuring a secure and confident experience at every stage.
We guarantee that all items fully match the order specifications and take responsibility for the absence of visible defects at the moment of container loading.
How the Inspection Is Conducted
Once the factory confirms that the order is ready, our quality specialists visit the production site or receive the goods at the warehouse. We check:
- Full compliance with the order: model, materials, color, finishes, dimensions, and configuration
- Absence of visible defects
- Structural integrity and assembly quality
- Upholstered furniture: filling density and consistency, seating comfort, seam quality, and absence of distortions
- Wood products: edge finishing, veneer and solid wood quality, joints and connections
- Painted surfaces: even coating, no stains, drips, or imperfections
- Metal elements: no scratches, chips, cracks, or galvanic defects
- Ceramics and stone: no chips or cracks
- Plumbing, SPA systems, and jacuzzis: water testing and full functional checks
Our Approach
We work exclusively with trusted factories and continuously develop our own internal supplier rating system. This allows us to select the most reliable partners and consistently maintain high quality standards.
Any issues related to defects are always resolved in favor of the client. Our goal is to eliminate all risks associated with ordering furniture from China, ensuring a secure and confident experience at every stage.
Payment
Deposit
To initiate the project, we sign a contract and secure the collaboration with an initial deposit.
Minimum deposit amounts:
Deposit payment methods:
Order Payment
To start production, factories require a 50% advance payment of the order value.
After the payment is received, furniture production begins.
Once manufacturing is completed, we conduct a quality inspection that includes:
After the final payment, the items are transferred to our warehouse and the container is booked.
Payment Methods
We accept payments through the following options:
1. Uzbekistan Company Account (UZS / USD)
Convenient for clients based in Uzbekistan or operating within this jurisdiction.
Payments via bank transfer, cards, and corporate accounts.
2. Kazakhstan Company Account (KZT / USD)
Suitable for clients from Kazakhstan or those working with Kazakh banks.
3. Chinese Corporate Account (USD / CNY)
An optimal solution for international clients.
USD payments are automatically converted into CNY at the official Chinese bank rate.
4. SWIFT Transfers
Available for clients from other countries.
5. Bank Cards
Card payments are available for deposits and selected services.
If required, we are ready to offer alternative payment solutions tailored to your needs.
Payment for Delivery & Services
Delivery, customs clearance, and logistics services can be paid to:
To initiate the project, we sign a contract and secure the collaboration with an initial deposit.
Minimum deposit amounts:
- $500 for an online project
- $2,500 for a furniture tour
Deposit payment methods:
- Bank cards
- International transfer (SWIFT)
- Transfer to our company account in Uzbekistan
- Transfer to our company account in Kazakhstan
- Transfer to our corporate account in China (USD / CNY)
Order Payment
To start production, factories require a 50% advance payment of the order value.
After the payment is received, furniture production begins.
Once manufacturing is completed, we conduct a quality inspection that includes:
- Compliance with order specifications
- Material and finish quality
- Absence of visible defects
- Photo and video report
After the final payment, the items are transferred to our warehouse and the container is booked.
Payment Methods
We accept payments through the following options:
1. Uzbekistan Company Account (UZS / USD)
Convenient for clients based in Uzbekistan or operating within this jurisdiction.
Payments via bank transfer, cards, and corporate accounts.
2. Kazakhstan Company Account (KZT / USD)
Suitable for clients from Kazakhstan or those working with Kazakh banks.
3. Chinese Corporate Account (USD / CNY)
An optimal solution for international clients.
USD payments are automatically converted into CNY at the official Chinese bank rate.
4. SWIFT Transfers
Available for clients from other countries.
5. Bank Cards
Card payments are available for deposits and selected services.
If required, we are ready to offer alternative payment solutions tailored to your needs.
Payment for Delivery & Services
Delivery, customs clearance, and logistics services can be paid to:
- Our Uzbekistan company account
- Our Kazakhstan company account
- Our Chinese corporate account (USD / CNY)
Guarantees
Guarantees & Responsibility
We sign an official contract with every client, clearly defining the scope of services, timelines, responsibilities, and guarantees. All commitments are documented, ensuring full transparency at every stage of the process.
Before shipment, we personally inspect each item, including materials and assembly quality. Every product undergoes visual inspection, photo documentation, and packaging according to our internal standards. We take full responsibility for the absence of external defects and for the safety of the goods up to the moment the container is sealed.
Our Commitments
We treat every order with the highest level of responsibility and assume financial liability in all cases that depend on our work.
We are responsible for:
Exchange & Returns
If a defect occurs due to our fault and was not identified during the inspection stage, we take full responsibility and offer the client a choice of:
Confidentiality
We carefully protect our clients’ personal data and do not share information with third parties without consent.
Before publishing reviews, videos, or any materials that reference a client, we always request prior approval.
We sign an official contract with every client, clearly defining the scope of services, timelines, responsibilities, and guarantees. All commitments are documented, ensuring full transparency at every stage of the process.
Before shipment, we personally inspect each item, including materials and assembly quality. Every product undergoes visual inspection, photo documentation, and packaging according to our internal standards. We take full responsibility for the absence of external defects and for the safety of the goods up to the moment the container is sealed.
Our Commitments
We treat every order with the highest level of responsibility and assume financial liability in all cases that depend on our work.
We are responsible for:
- Any non-compliance with the approved specifications
- External defects or damage identified prior to container loading
- Damage caused by our actions during loading and container placement
- Missing items
- Delays caused by our side
- Errors or delays related to the client’s customs broker (if clearance is not handled by us)
- Penalties, delays, or additional costs caused by the client’s broker
- Damage occurring during container unloading at the destination by third-party services
Exchange & Returns
If a defect occurs due to our fault and was not identified during the inspection stage, we take full responsibility and offer the client a choice of:
- Free replacement shipment
- 100% compensation of the item’s value
Confidentiality
We carefully protect our clients’ personal data and do not share information with third parties without consent.
Before publishing reviews, videos, or any materials that reference a client, we always request prior approval.
Customs Clearance
Customs clearance is one of the most critical stages of international logistics.
We handle the entire process on your behalf—eliminating bureaucracy, reducing timelines, and preventing documentation errors. With extensive experience in furniture and construction materials, we are well-versed in Chinese port requirements, country-specific regulations, and the most efficient customs clearance schemes.
We work with clients worldwide and provide full support in three languages: Russian, Chinese, and English. This ensures seamless communication between factories, brokers, and carriers, allowing issues to be resolved quickly and efficiently throughout the clearance process.
How the Process Works
1. Customs Clearance in China
We prepare a complete set of export documents, including invoices, packing lists, HS codes, factory confirmations, and logistics documentation. All procedures are carried out officially through a certified exporter.
2. Clearance in the Destination Country
Upon container arrival, clearance is handled by the client’s customs broker or our local partner in your country. All details are coordinated in advance to avoid delays and unexpected costs.
Timelines
On average, customs formalities take 1–3 business days. Exact timelines depend on the destination country and port congestion.
Costs
Customs duties and charges are determined by:
Container Delivery Process
After full payment of the order, the complete logistics process is initiated:
We handle the entire process on your behalf—eliminating bureaucracy, reducing timelines, and preventing documentation errors. With extensive experience in furniture and construction materials, we are well-versed in Chinese port requirements, country-specific regulations, and the most efficient customs clearance schemes.
We work with clients worldwide and provide full support in three languages: Russian, Chinese, and English. This ensures seamless communication between factories, brokers, and carriers, allowing issues to be resolved quickly and efficiently throughout the clearance process.
How the Process Works
1. Customs Clearance in China
We prepare a complete set of export documents, including invoices, packing lists, HS codes, factory confirmations, and logistics documentation. All procedures are carried out officially through a certified exporter.
2. Clearance in the Destination Country
Upon container arrival, clearance is handled by the client’s customs broker or our local partner in your country. All details are coordinated in advance to avoid delays and unexpected costs.
Timelines
On average, customs formalities take 1–3 business days. Exact timelines depend on the destination country and port congestion.
Costs
Customs duties and charges are determined by:
- HS codes of the goods
- Cargo weight and volume
- Regulations and tariff rates of the destination country
- Port fees
Container Delivery Process
After full payment of the order, the complete logistics process is initiated:
- Documentation coordination and preparation
- Export clearance in China
- Container loading and sealing
- Transportation to the port
- Chinese customs clearance
- Vessel loading
- Sea freight
- Port charges at the destination
- Bill of lading issuance (original or telex release)
- Transfer of responsibility to the client’s customs broker
Delivery
Delivery Method
We ship furniture in dedicated containers, ensuring maximum protection and eliminating the risk of damage during transit. Each container holds only your items, and it is opened at the destination—directly at your home, office, or warehouse.
Using a single container for the entire order helps reduce logistics and customs costs. All items travel together as one shipment, minimizing the risk of scratches, dents, and other damage that often occurs when goods are shipped in multiple batches.
We work with two standard container sizes: 20 ft and 40 ft. The choice depends on the volume and dimensions of the order and directly affects the final transportation cost.
Main Delivery Stages
Delivery pricing is based on:
Delivery time depends on the route and distance to the final port. The more remote the destination country, the longer the transit time.
Estimated delivery times:
We ship furniture in dedicated containers, ensuring maximum protection and eliminating the risk of damage during transit. Each container holds only your items, and it is opened at the destination—directly at your home, office, or warehouse.
Using a single container for the entire order helps reduce logistics and customs costs. All items travel together as one shipment, minimizing the risk of scratches, dents, and other damage that often occurs when goods are shipped in multiple batches.
We work with two standard container sizes: 20 ft and 40 ft. The choice depends on the volume and dimensions of the order and directly affects the final transportation cost.
Main Delivery Stages
- Receiving and inspecting all goods at our warehouse (furniture, lighting, plumbing, finishing materials)
- Container reservation
- Careful loading and secure fixing of all items
- Delivery of the container to the port of departure
- Export customs clearance in China
- Sea freight
- Import customs clearance in the destination country
- Placement on a rail platform, if required
- Final delivery to the client’s address: apartment, house, office, or warehouse
Delivery pricing is based on:
- Selected container type: 20FT or 40FT
- Destination country and city
- Seasonality (freight rates fluctuate throughout the year)
- Mode of transportation: sea, rail, or road
Delivery time depends on the route and distance to the final port. The more remote the destination country, the longer the transit time.
Estimated delivery times:
Route | Estimated Transit Time |
Foshan — Moscow | 50–60 days |
Foshan — Tashkent | 30–35 days |
Foshan — Vladivostok | 30–35 days |
Foshan — Hamburg | 45–50 days |
Foshan — Seattle | 30–35 days |
Foshan — Astana | 30–35 days |
Delivery
Yes. We work with leading international insurance companies and insure each client’s container for the entire delivery period.
Yes, it is possible, but we do not recommend consolidated shipments. Such cargo combines multiple orders, requiring the container to be handled and reloaded multiple times.
During the route, furniture may be unloaded and reloaded up to five times, significantly increasing the risk of damage.
During the route, furniture may be unloaded and reloaded up to five times, significantly increasing the risk of damage.
Sea freight is more cost-effective because shipping companies incur lower costs when transporting large volumes — a single vessel can carry up to 5,000 containers at once.
- Optimal transit time: 40–45 days
- No additional inspections
- Competitive pricing
- The most convenient option for large-volume shipments
By sea to the nearest port
By rail or truck to the destination city
Final delivery by truck directly to the client’s address
By rail or truck to the destination city
Final delivery by truck directly to the client’s address
Customs Clearance
Simply provide your customs broker with our packing list containing detailed order information. Based on this document, the broker can calculate estimated duties in advance and prepare all the required documentation for customs clearance.
We recommend consulting with a customs broker in your country as early as the product selection stage.
Customs duty rates can vary significantly depending on materials and furniture categories, and in some cases, this difference directly affects the final project cost. The earlier you receive this information, the easier it is to make the right decision.
Over the years, we have built a network of trusted customs brokers in different countries and can provide reliable contacts upon request. This helps our clients save time, avoid mistakes, and clearly understand future expenses.
Customs duty rates can vary significantly depending on materials and furniture categories, and in some cases, this difference directly affects the final project cost. The earlier you receive this information, the easier it is to make the right decision.
Over the years, we have built a network of trusted customs brokers in different countries and can provide reliable contacts upon request. This helps our clients save time, avoid mistakes, and clearly understand future expenses.
When choosing mid-range or premium furniture, you receive products from verified factories where materials, production technology, and assembly quality are strictly controlled. Such furniture lasts longer and maintains its appearance for years.
It is important to understand that customs duties are calculated based on weight, not on the furniture price. Therefore, customs clearance costs for inexpensive and premium furniture are often the same.
This means that purchasing cheap furniture in China does not result in real savings — you will pay the same customs fees but receive a product with a significantly shorter lifespan and lower quality.
Working with reliable factories ensures a better final result in terms of both quality and durability.
It is important to understand that customs duties are calculated based on weight, not on the furniture price. Therefore, customs clearance costs for inexpensive and premium furniture are often the same.
This means that purchasing cheap furniture in China does not result in real savings — you will pay the same customs fees but receive a product with a significantly shorter lifespan and lower quality.
Working with reliable factories ensures a better final result in terms of both quality and durability.
Documents we provide to your customs brokerWe prepare a complete set of documents required for customs clearance, including:
Documents and calculations prepared by the customs brokerYour customs broker in the destination country uses our documents and supplements them with the forms required for import clearance, including:
- Certificate of Origin
- Bill of Lading / Telex Release
- Commercial Invoice
- Packing List
Documents and calculations prepared by the customs brokerYour customs broker in the destination country uses our documents and supplements them with the forms required for import clearance, including:
- Full cost calculation: customs duties, VAT/taxes, customs fees, broker services, and any additional charges
- Advance notification forms (e.g., ISF 10+2 for countries where required)
- Entry Summary / customs declaration
- Arrangement of customs bonds or other mandatory guarantees, if required by local regulations
The HS code is an international product classification system used to calculate customs duties. Each type of furniture has its own code — for example, a leather sofa with a wooden frame and the same sofa with a metal frame fall under different classifications.
The selected HS code directly affects the import duty rate and the total customs clearance cost. That is why it is crucial to determine the correct HS code for each item in the order. This process is handled by the customs broker based on our detailed packing list.
The selected HS code directly affects the import duty rate and the total customs clearance cost. That is why it is crucial to determine the correct HS code for each item in the order. This process is handled by the customs broker based on our detailed packing list.
Guarantees
We offer several types of contracts depending on the client’s task, including agency agreements, supply contracts, sales contracts, and other options.
We select the most suitable contract format for each specific project and clearly explain all terms before signing to ensure transparent and comfortable cooperation.
We select the most suitable contract format for each specific project and clearly explain all terms before signing to ensure transparent and comfortable cooperation.
Our company is registered in Uzbekistan, Kazakhstan, and China.
In China, we operate as an official exporter — preparing the full set of export documents, including invoices, packing lists, certificates of origin, and all paperwork required for Chinese customs clearance.
In destination countries, we work with licensed customs brokers and, if needed, provide contacts of trusted specialists. Over the years, we have built our own network of brokers across different regions, helping clients avoid mistakes, speed up clearance, and clearly understand future costs in advance.
In China, we operate as an official exporter — preparing the full set of export documents, including invoices, packing lists, certificates of origin, and all paperwork required for Chinese customs clearance.
In destination countries, we work with licensed customs brokers and, if needed, provide contacts of trusted specialists. Over the years, we have built our own network of brokers across different regions, helping clients avoid mistakes, speed up clearance, and clearly understand future costs in advance.
We do not share clients’ contact information with third parties, as this data is confidential.
If you wish to allow the use of your information for recommendations or reference purposes, please inform us in advance.
If you wish to allow the use of your information for recommendations or reference purposes, please inform us in advance.
Payment
Chinese factories do not refund deposits once an order has been launched into production. Therefore, if you decide to cancel the order or move it to another factory after the deposit has been paid, the deposit is unfortunately non-refundable.
We always recommend making a final decision before payment to avoid such situations.
We always recommend making a final decision before payment to avoid such situations.
Yes, we work with both private individuals and legal entities.
Quality Control
Yes, you may independently purchase goods in China for up to 10% of the container’s capacity.
In this case, we do not conduct quality inspections for items purchased independently and cannot guarantee their compliance or absence of defects.
Our responsibility in such cases is limited to ensuring cargo safety during transportation and proper customs clearance.
In this case, we do not conduct quality inspections for items purchased independently and cannot guarantee their compliance or absence of defects.
Our responsibility in such cases is limited to ensuring cargo safety during transportation and proper customs clearance.
Some factories in China may have typical technical imperfections, such as paint peeling on wooden surfaces, minor damage during internal factory handling, uneven upholstery on upholstered furniture, or deviations from approved specifications.
Minor issues are usually resolved on the inspection day. If more serious rework is required, the factory sends the item for restoration or produces a replacement. We supervise this process and accept the goods only after all remarks have been fully resolved.
Minor issues are usually resolved on the inspection day. If more serious rework is required, the factory sends the item for restoration or produces a replacement. We supervise this process and accept the goods only after all remarks have been fully resolved.
If a defect was not detected during quality inspection or if damage occurred during container loading, we offer the client two options:
- We ship a replacement item free of charge, or
- We issue a 100% refund of the item’s value.